Refund policy

Effective Date: September 3, 2026

At JAMALDAWON, we want you to feel confident when shopping for our bags and handbags. If you are not completely satisfied with an eligible item, you may request a return, exchange, or refund in accordance with this Return & Refund Policy.

This policy applies to purchases made through jamaldawon.com and provides information about return eligibility, return shipping costs, damaged or incorrect products, exchanges, refunds, lost packages, and order cancellations.

Return & Refund Summary

Policy	Details
Return Method	By Mail
Return Window	30 Days from Delivery
Return Approval	Required Before Sending
Restocking Fee	None
Refund Method	Original Payment Method
Refund Processing	Within 10 Business Days After Approval
Return Shipping Label	Customer Responsibility for Preference Returns
Product Condition	New and Unused Only
Returns	Accepted for Defective and Non-Defective Eligible Products
Exchanges	Accepted
Order Cancellation	Within 24 Hours, if not processed or shipped

30-Day Return Policy

JAMALDAWON offers a 30-day return window.

You have 30 days from the date your order is delivered to contact us and request a return.

To be eligible for a return, the item must:

Be unused, unworn, and in the same condition in which you received it.
Be returned with its original packaging.
Include all original straps, accessories, protective materials, and components supplied with the product.
Be free from stains, odors, scratches, alterations, or signs of use.
Be in resalable condition.
Include valid proof of purchase, such as your order number or order confirmation.
Not have been damaged through misuse, improper care, negligence, or normal wear and tear.

If the product was supplied with tags or protective packaging, these should remain attached or included whenever applicable.

All return requests must be approved by JAMALDAWON before the product is mailed back.

Packages returned without prior authorization may not be accepted or processed.

How to Request a Return

To request a return, please contact our Customer Support team:

Email: support@jamaldawon.com

Please provide:

Your full name
Your order number
The item you would like to return
The reason for the return
Photos of the product if requested
Photos showing any damage or defect, if applicable

Our Customer Support team will review your request and provide return instructions if your item is eligible.

Please do not send products back before receiving return authorization and instructions from us.

Return Mailing Address

JAMALDAWON LLC
1955 Ulster St
Denver, CO 80220
United States

Email: support@jamaldawon.com
Phone: +1 (432) 77-2226

Important: Please do not return an item to this address until your return request has been approved and you have received return instructions from our Customer Support team.

Unauthorized returns may result in processing delays.

Return Shipping Costs

For returns resulting from customer preference, including situations such as:

Changing your mind
Ordering the wrong item
Ordering the wrong size or style
No longer wanting the product

the customer is responsible for return shipping costs.

Customers are responsible for selecting an appropriate return shipping service and ensuring that the returned package reaches the designated return location.

We recommend using a trackable shipping service when returning an item.

If the product is:

Defective
Damaged during delivery
Incorrectly shipped
Different from the item ordered

JAMALDAWON will review the circumstances and provide appropriate return shipping instructions.

JAMALDAWON does not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order shortly after delivery.

If your order arrives damaged, defective, or contains an incorrect item, please contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Clear photographs of the product
Photographs showing the damaged or defective area
Photographs of the shipping package and packaging materials, when applicable

Please retain the original packaging until the issue has been reviewed.

After reviewing the information provided, JAMALDAWON may offer an appropriate resolution depending on the circumstances, which may include:

Replacement
Exchange
Return
Refund
Another appropriate solution

Please do not dispose of a damaged or incorrect product before contacting us, as additional information may be required.

Product Condition Requirements

Returned handbags and bags must be in new, unused, and resalable condition.

A return may be declined if the item shows signs of use, including but not limited to:

Stains or discoloration
Makeup marks
Perfume, smoke, or other odors
Scratches or scuffs caused after delivery
Damaged hardware
Altered or damaged straps
Excessive creasing resulting from use
Missing accessories or components
Missing original packaging
Damage caused by improper storage or care

Customers should take reasonable care when inspecting a product before deciding whether to return it.

Non-Returnable Items

The following items are generally not eligible for return:

Gift cards
Final-sale products
Clearance products specifically marked as final sale
Personalized or customized products
Products that have been worn or used
Products damaged after delivery through misuse or negligence
Products showing stains, odors, scratches, or other signs of use
Products returned without required components or accessories

If a product is specifically identified as final sale or non-returnable on its product page, that condition will apply to the purchase.

Nothing in this section is intended to exclude returns required by applicable law for defective, damaged, or incorrectly supplied goods.

Exchanges

Yes, JAMALDAWON accepts exchanges for eligible products.

If you would like to exchange an item, please contact:

support@jamaldawon.com

Exchanges are subject to:

Product eligibility
Product condition requirements
Available inventory
Return authorization

If the requested replacement product is unavailable, we may recommend returning the original product for a refund and placing a new order for another available item.

For exchanges requested because of customer preference, return shipping costs may remain the customer's responsibility.

For defective, damaged, or incorrectly shipped products, JAMALDAWON will review the appropriate shipping arrangements.

Lost Packages

If you believe your package has been lost during transit, please contact our Customer Support team as soon as possible.

Please provide:

Your order number
Full name
Shipping address
Tracking information, if available

If tracking information indicates that your package has not been delivered 10 days after the shipment date, please contact us so we can review the shipment status.

When appropriate, JAMALDAWON may work with the shipping carrier to investigate the package.

If the carrier confirms that the shipment has been lost, we will review the circumstances and determine an appropriate resolution, which may include a replacement or refund.

Refunds

Once your returned item has been received, we will inspect it to confirm that it meets the return requirements described in this policy.

If the return is approved, your refund will be issued to your original payment method.

Refund Processing Time: Within 10 Business Days After Return Approval

You will generally receive a notification when your refund has been processed.

Please note that your bank, credit card provider, PayPal, or other payment provider may require additional time to post the refunded amount to your account.

The time required for the refund to appear after we issue it is controlled by your financial institution or payment provider.

If more than 10 business days have passed since JAMALDAWON approved and processed your refund and you have not received it, please contact us:

Email: support@jamaldawon.com

Refund Amount

For an approved return, the eligible purchase amount will be refunded to the original payment method.

For returns made because of customer preference:

Return shipping costs are the customer's responsibility.
Any original expedited or optional shipping charges, if applicable, may not be refundable.

If the item was defective, damaged during delivery, or incorrectly shipped by JAMALDAWON, we will review the applicable costs as part of the resolution.

No restocking fee will be deducted from an approved refund.

Partial Refunds or Reduced Refunds

In certain circumstances, a returned product may not qualify for a full refund if it is returned in a condition that does not meet the requirements stated in this policy.

Examples may include:

Missing accessories
Missing original packaging
Damage caused after delivery
Signs of use
Missing components

Where permitted by applicable law, JAMALDAWON may review the condition of the returned product before determining refund eligibility.

We will communicate with you if there is an issue with your return.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided that the order has not already entered processing, packaging, or shipment.

To request cancellation, please contact us as soon as possible:

Email: support@jamaldawon.com

Please include:

Your name
Order number
Cancellation request

We will make reasonable efforts to accommodate your request.

However, once an order has entered processing or has already been shipped, cancellation may no longer be available.

If your order has already shipped and you no longer want the product, you may request a return after delivery in accordance with this Return & Refund Policy.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice an address error after placing your order, please contact us immediately.

We cannot guarantee that shipping information can be changed after an order has entered processing or shipment.

Orders returned due to an incorrect or incomplete address provided by the customer may be subject to additional shipping charges if reshipment is requested.

Important Information

All returns, exchanges, and refunds are subject to the eligibility requirements described in this policy.

JAMALDAWON reserves the right to review returned products to determine whether they meet the stated return conditions.

Return authorization does not automatically guarantee that a refund will be approved. Products will be inspected after receipt.

Nothing in this Return & Refund Policy is intended to limit any rights or remedies available to consumers under applicable federal, state, or local law.

Contact Information

Store Name: JAMALDAWON
Company Name: JAMALDAWON LLC
Website: jamaldawon.com
Address: 1955 Ulster St, Denver, CO 80220, United States
Email: support@jamaldawon.com
Phone: +1 (432) 77-2226